How To Clean Adf Scanner

Vertical lines on copies or scanned documents are typically caused by dirt, ink, corrective fluid, or other debris stuck on the ADF (Automatic Document Feeder) scanner glass. Cleaning the ADF scanner glass properly should resolve the issue.

1. To determine if the black lines appearing on your documents are related to the printing or scanning area, print a Test Print page:

a. Press Menu.

b. Press ▲ or ▼ to display Printer, then press OK.

c. Press ▲ or ▼ to display Print Options, then press OK.

d. Press ▲ or ▼ to display Test Print, then press OK.

e. Press Start. The machine will begin printing the Test Print page.

f. When finished, press Stop/Exit.

- If the page prints okay, go to step 2.

- If the page prints with black vertical lines, refer to: Black vertical lines or streaks on printed pages

2. Test the scanner glass by making a copy of the Test Print page:

a. Load your document face down on the scanner glass.

b. Press Start.

- If the copy quality is okay, go to step 3.

- If black vertical lines appear on the copy, go to step 7.

3. Test the ADF by making a copy of the Test Print page:

a. Load your document face up in the ADF.

b. Press Start.

- If the copy quality is okay, the issue has been resolved.

- If black vertical lines appear on the copy, go to step 4.

4. Because the copy made from the scanner glass had no vertical lines, but the copy made from the ADF did, that means there is something on the ADF glass causing this issue. It is unlikely that there is a machine defect. Typically, this issue is caused by wet ink or some other substance transferred from a piece of paper as it goes through the ADF. The ink or other substance gets on the glass as the paper moves through, and blocks the light of the scanner in that area for future copies. Because even a small dot can cause this problem, you will need to clean the glass properly to correct it:

a. Lift the document cover.

$I mportant Use a cloth or paper towel moistened with rubbing alcohol or a window/glass cleaning agent. Lightly moisten the cloth or paper towel - do not directly spray liquid onto the machine.

- Water does not work for this cleaning.

- Do not use a microfiber or screen-cleaning cloth. Its texture won't remove debris from the ADF glass.

- In addition to the cleaning, gently run your fingertip over the glass strip to see if you can feel anything on it. If any debris is noted, clean the glass again, concentrating on this area.

b. Clean the following areas:

- The white pressure bar located to the left of the white film (1)

- The thin glass strip located to the left of the scanner glass (2)

5. Test the ADF by making another copy:

a. Load your document face up in the ADF.

b. Press Start.

- If the copy quality is okay, the issue has been resolved.

- If black vertical lines still appear on the copy, more cleaning is required. Go to step 6.

6. Targeted ADF glass cleaning:

a. Lift the document cover.

b. Place the document with the vertical line(s) face up on the scanner glass.

c. Determine the area of the ADF glass strip that needs to be cleaned by lining up the copy with the black vertical line with the ADF glass strip (see red circle in image above).

d. Try using a slightly more abrasive cloth, like a coffee filter, lightly moistened with rubbing alcohol or a window/glass cleaning agent.

Use a cloth or paper towel moistened with rubbing alcohol or a window/glass cleaning agent. Lightly moisten the cloth or paper towel - do not directly spray liquid onto the machine.

- Water does not work for this cleaning.

- Do not use a microfiber or screen-cleaning cloth. Its texture won't remove debris from the ADF glass.

e. After completing the cleaning, close the document cover and make another copy from the ADF to see if the problem persists:

i. Load your document face up in the ADF.

ii. Press Start.

- If the copy quality is okay, the issue has been resolved.

- If black vertical lines still appear, clean the ADF scanner glass another three times. Test by making a copy after each cleaning.

- If, after a total of five cleanings of the ADF scanner glass, there are still black lines, your machine will require service. Go to WARRANTY AND SERVICE OPTIONS.

7. Clean the scanner glass:

a. Lift the document cover to clean the scanner glass and white plastic with one of the following:

- A cloth or paper towel moistened with rubbing alcohol

- A cloth or paper towel moistened with a window/glass cleaning agent

Use a cloth or paper towel moistened with rubbing alcohol or a window/glass cleaning agent. Lightly moisten the cloth or paper towel - do not directly spray liquid onto the machine.

- Water does not work for this cleaning.

- Do not use a microfiber or screen-cleaning cloth. Its texture won't remove debris from the ADF glass.

b. Clean the following areas:

- The white plastic surface (a)

- The scanner glass (b)

- Make sure that all cleaned areas are completely dry before going to step 8.

8. Test the scanner glass by making a copy of a blank sheet of paper:

a. Load your document face down on the scanner glass.

b. Press Start.

- If there are no black vertical lines, the issue has been resolved.

- If black vertical lines still appear on the copy, request a scanner reset.
Contact Brother Customer Support:
https://www.brother-usa.com/contact-us

WARRANTY AND SERVICE OPTIONS

Check the warranty status of your machine by clicking on the Machine Warranty Calculator.

If in warranty, contact Brother Customer Support or locate a Brother Authorized Service Center to schedule product replacement or repair.

If out of warranty, locate a Brother Authorized Service Center. Repair fees might apply for out-of-warranty products.